Terms and Conditions - Privacy Statement

1. General

1.1 The Role Play Haven respects your privacy and we are committed to keeping your personal information and other data confidential and secure.

2. Privacy Policy

2.1 All Members’ data are stored on our website. We operate a strict no printing of documents policy which could hold personal details. Only your Branch Committee and Directors of The Role Player Haven CIC can access details you have submitted on registration for membership from our website. Payment details cannot be accessed – these are stored with paypal.com.

2.2 Your personal details can be accessed and changed if you have an active membership with us. You can do this at:

rphaven.co.uk > Login > My Account > Account Details

2.3 From 25 May 2018 you have the right under the general data protection regulation (GDPR) to request The Role Play Haven to give you all data we hold on you within 20 days. Please contact admin@rphaven.co.uk

2.4 Retail providers who offer discounts to the members of The Role Play Haven CIC are able to access a link on this website, to see if you have a valid membership. Your full name will also be shown to them. The retailer can only access this if you provide them with your email address. You can hide this information but the retailer may not be able to offer you a discount. To do this:

rphaven.co.uk > Login > My Account > Account Details

2.5 Complaints you have filed to your Branch Member Reps may contain personal details depending on the complaint. Complaints are stored for 3 years.

3. Cookies

3.1 This site creates cookies, which are small files which are stored on your computer. They are used to allow this web site to remember things like your preferences or measure how the website is being used, so we can improve the site.

4. Emails

4.1 If you contact us via email, we may keep a record of that correspondence. Complaint Emails may be send to the Head Member Rep.

5. Website Online Forms

5.1 All data submitted using our Online forms are stored on our servers or those of our data processors, and are treated as confidential.